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What is your privacy policy?

Herbal Empress Privacy Policy

At Herbal Empress, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website HerbalEmpress.Online, including any other media form, media channel, mobile website, or mobile application related or connected to it.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website.

Information We Collect We collect both personal and non-personal information when you interact with our website. This may include your name, email address, contact information, browsing behavior, and other information relevant to improve your experience on our website.
How We Use Your Information We may use the information we collect from you for various purposes, including:

To provide and maintain our website's functionality.
To personalize your experience and tailor content to your preferences.
To improve our website's performance, features, and offerings.
To respond to your inquiries, comments, or feedback.
To send periodic emails or newsletters related to our products or services.

How We Protect Your Information We prioritize the security of your personal information and implement appropriate measures to safeguard it. However, please note that no data transmission or storage can be guaranteed to be 100% secure. We cannot guarantee the security of any information transmitted to or from our website.
Third-Party Links Our website may contain links to third-party websites or services that are not operated by us. Once you leave our website and access a third-party link, we have no control over and assume no responsibility for the content, privacy policies, or practices of those third-party websites or services.
Children's Privacy Our website is intended for individuals who are 21 years of age or older. We do not knowingly collect or solicit personal information from anyone under the age of 21. If you are under 21, please do not access or use our website.
If you are a parent or guardian and believe that your child under the age of 21 has provided us with personal information, please contact us immediately so that we can take appropriate action to remove the information from our records.
We are committed to protecting the privacy of children and complying with the Children's Online Privacy Protection Act (COPPA).
Changes to This Privacy Policy We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Privacy Policy periodically for updates.
Contact Us If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us on our Contact page.

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

What is your return policy?

Refund Policy

Thank you for shopping with us. We want you to be satisfied with your purchase from our website. Please read our refund policy carefully.

Refunds: We do not accept refunds on any purchases. All sales are final. We encourage you to review the product details and specifications before making a purchase.

Exchanges: In certain cases, we may consider exchanges on a case-by-case basis. If you have received a defective or damaged item, please contact us within 14 days of receiving your order. We will assess the situation and determine if an exchange is possible. Please note that exchanges are subject to product availability.

To initiate an exchange, please contact our customer support team via our Contact Page. Provide your order details, including the item(s) you would like to exchange and the reason for the exchange. We will guide you through the exchange process and provide further instructions.

Please note the following conditions for exchanges:

The item(s) must be in their original condition, unused, and undamaged.
The exchange request must be made within 14 days of receiving the order.
Exchanges are subject to product availability. If the requested item is not available, we may offer an alternative or store credit.
Shipping costs: The customer is responsible for any shipping costs incurred during the exchange process, unless the exchange is due to our error or a defective/damaged item.

Please allow 7- 10 business days for us to process your exchange once we have received the returned item.

If you have any questions or need further assistance regarding our refund policy or exchanges, please contact our customer support team. We are here to help you.

Note: This refund policy is effective as of April 15, 2023. We reserve the right to modify or update this policy at any time without prior notice.